Last Updated: 1 January 2025
At Nvibe Day Spa, we strive to ensure every guest is completely satisfied with their experience. This Refund Policy outlines the circumstances under which refunds, rescheduling, or credits may be issued.
1. Cancellation Refunds
- 4+ hours before appointment: Full refund or free rescheduling to any available slot.
- 2–4 hours before appointment: 80% refund or free rescheduling (one time only).
- Less than 2 hours before appointment: 50% refund. Rescheduling subject to a ₹200 rescheduling fee.
- No-show (no cancellation): No refund. 50% of the booked service price as a no-show fee if advance was paid.
2. Service Quality Refunds
Your satisfaction is our priority. If you are dissatisfied with a service:
- Please notify our front desk immediately at the end of your session.
- Complaints raised during or immediately after a session will be investigated promptly.
- Where a service quality issue is verified, we will offer a complimentary session of equal value or a partial refund at our discretion.
- Refund requests made more than 24 hours after a session cannot be processed.
3. Advance Payment Refunds
- Advance payments for packages or group bookings are refundable under the above cancellation terms.
- If Nvibe Day Spa cancels your appointment, you will receive a full refund of any advance paid plus a 10% goodwill credit for your next visit.
4. Gift Vouchers
- Gift vouchers are non-refundable and cannot be exchanged for cash.
- Expired vouchers cannot be refunded but may be renewed at a 20% fee (at our discretion).
- Lost or stolen vouchers will not be replaced.
5. Membership Refunds
- Membership fees are non-refundable after services have been used in the billing period.
- If you cancel your membership within 3 days of sign-up and no services have been used, a full refund will be provided.
- Partial month refunds are not provided on cancellation.
6. How to Request a Refund
To request a refund:
- WhatsApp us at +91 82968 77576 with your booking details
- Email nvibedayspa@gmail.com with subject "Refund Request"
- Visit us in person at our Bommanahalli location
Approved refunds will be processed within 5–7 business days via the original payment method (UPI, bank transfer for cash payments).
7. Contact for Refund Queries
We are happy to resolve any concerns. Please reach us at: